Terms & Conditions

1. Services

Brand Engine may provide services including, but not limited to:

- digital marketing strategy

- Google Ads and paid advertising

- landing pages and website pages

- lead generation campaigns

- CRM setup and automation

- call tracking and enquiry follow-up systems

- email and SMS marketing systems

- content strategy and content support

- direct booking and accommodation marketing support

- influencer marketing coordination or campaign support

- reporting and analytics

The specific services, inclusions, pricing, timelines and deliverables for each client will be outlined in a quote, proposal, invoice, service agreement or written confirmation.

2. No Guaranteed Results

Brand Engine aims to improve visibility, enquiries, bookings, leads, follow-up and marketing performance. However, results can be affected by many factors outside our control, including market conditions, competition, advertising platform changes, client budget, offer quality, website performance, availability, pricing, reputation, sales process and customer demand.

Unless expressly agreed in writing, we do not guarantee specific results, rankings, leads, bookings, revenue, return on ad spend or business outcomes.

3. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, access to required accounts, approvals, images, brand assets and other materials needed for us to deliver the services.

Clients are responsible for ensuring their business, offers, pricing, availability, licences, claims, testimonials, advertising content and customer communications comply with applicable laws, industry rules and platform policies.

Where influencer marketing, testimonials, reviews or endorsements are used, the client is responsible for ensuring that any commercial relationships, incentives or material connections are disclosed where required.

4. Third-Party Platforms

Our services may involve third-party platforms such as Google, Meta, GoHighLevel, Stripe, email marketing platforms, booking platforms, analytics tools, social media platforms, influencer platforms and other software providers.

Brand Engine is not responsible for outages, account suspensions, rejected ads, tracking issues, price changes, policy changes, lost data, platform errors or other issues caused by third-party platforms.

The client is responsible for any third-party costs unless otherwise agreed in writing.

5. Advertising Spend and Third-Party Costs

Unless otherwise stated, advertising spend, software subscriptions, domain names, hosting, stock images, influencer fees, creator fees, printing, photography, videography and other third-party costs are not included in Brand Engine service fees.

These costs will be paid directly by the client or invoiced separately where agreed.

6. Payment Terms

Payments are due according to the terms outlined in the quote, proposal, invoice, service agreement or written confirmation.

We may accept payment by bank transfer, debit card, credit card or other approved payment methods.

Late or failed payments may result in delays, suspension of services or termination of services until payment is received.

7. Intellectual Property

Unless otherwise agreed in writing, Brand Engine retains ownership of its pre-existing intellectual property, systems, templates, frameworks, processes, strategy methods and internal know-how.

Once all invoices have been paid, the client may use the final approved deliverables created specifically for the client as part of the agreed services.

Brand Engine may use campaign results, screenshots, analytics, creative examples and case studies for portfolio, marketing or promotional purposes, unless otherwise agreed in writing or where confidentiality obligations apply.

8. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without permission, except where required by law or where disclosure is necessary to provide the agreed services.

Confidential information may include business information, marketing strategies, advertising data, customer information, campaign details, pricing, trade secrets and other non-public information.

9. Privacy

Personal information will be handled in accordance with our Privacy Policy.

10. Cancellation and Termination

Either party may terminate an agreement by providing written notice, unless a different notice period is set out in the quote, proposal, invoice, service agreement or written confirmation.

If services are terminated, the client must pay for all work completed, services provided and costs incurred up to the termination date.

Fees already paid may be non-refundable where work has already commenced, services have been delivered, time has been allocated, or third-party costs have been incurred.

11. Limitation of Liability

To the maximum extent permitted by law, Brand Engine is not liable for indirect, incidental, special or consequential loss, including loss of revenue, loss of profit, lost bookings, lost leads, business interruption, reputational damage, data loss or issues caused by third-party platforms.

Our total liability for any claim relating to our services is limited to the amount paid by the client for the relevant service, unless otherwise required by law.

12. Website Use

You agree not to misuse this website, attempt to gain unauthorised access, interfere with website functionality, copy content without permission, or use the website for unlawful purposes.

Website content is provided for general information only and may be updated or changed at any time.

13. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes will first be handled through good faith discussions. If the matter cannot be resolved, the parties agree to attempt mediation in Queensland before commencing formal legal proceedings, unless urgent legal action is required.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page.

15. Contact Us

For questions about these Terms & Conditions, please contact:

Brand Engine
Email: hello@brandengine.digital
PO Box 204
Moffat Beach QLD 4551